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We're in business to build a more sustainable world by bringing environmental science into your life in creative ways.

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Waterlust is the best!

Great products, great customer service, great mission! Worth every penny.

- Michelle Rumbaut, TX

shipping

Orders are lovingly packaged using minimal, eco-responsible materials and shipped from our wonderful, family-run partner warehouse in PA within the same or next business day. We’ll email you with your tracking info as soon as your order is shipped.

Within the U.S. 

Flat $5 shipping on every U.S. order. Shipping is a real cost — we keep it low, flat, and honest. No inflated prices hiding "free" shipping, no pressure to over-buy to hit a threshold. Just a simple $5 that encourages more intentional ordering, which means less waste and fewer emissions.

Standard shipping is delivered by USPS or Veho and typically takes about 3-7 business days.

For an expedited option, we also offer FedEx 2-Day.

International Orders

Shipping for international orders is calculated at checkout based on exactly how much the carriers charge us (you just pay cost), and is highly variable depending on where you are located, what you order, and how quickly you need it. Head to checkout for an accurate amount, but you can expect a range of $12-$80 USD.

We ship all over the world, but note that some countries impose duties, taxes (tariffs) and fees. These are unavoidable, are not included at checkout, and will be due at the time of delivery. Please contact your local customs office to find out more information if you are unsure of the charges.

We offer economy shipping that takes about 3-4 weeks, and an express option that takes about 1-2 weeks. These estimates vary based on country, customs offices etc.

 

Returns and Exchanges

We guarantee you will love your Waterlust purchase, or your money back! If you receive one of our products and are not pleased with it for any reason, we would be happy to take it back in its original form for a full refund or exchange within 60 days of purchase, however, return shipping is not free.

We don’t offer free shipping on returns or exchanges for a reason. Transporting items in planes, trains, ships, and trucks is one of the biggest environmental costs of our business, and we think it’s important that our policies reflect that.


*Note: no returns/exchanges on last chance clearance items, retiring items or leggings that have been cut to a shorter length.




Within the United States

Follow the steps below to initiate a return or exchange.


  1. Visit our self-service returns/exchanges center to create a return shipping label. The return shipping label fee is $9.95 unless you opted into paying a small fee ($2.29) at checkout for free returns later.
  2. If you'd like to exchange, follow the prompts to get an instant credit to place your new exchange order right then and there. If it's in stock, we'll ship your new item out immediately, no need to wait.
  3. Print the shipping label and pack the item(s) for return/exchange. Go ahead and reuse the recycled poly mailer bag that your order arrived in, it's resealable!
  4. Affix the shipping label that you've printed onto the outside of the package and drop the package off at USPS or any blue USPS post box.
  5. Once we receive your package we'll process your refund if applicable. You'll receive an email notification at every step, but you can also track the status of your return/exchange in the returns center.


International

Please reach out to us at hello@waterlust.com to initiate a return or exchange.



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