return and exchange policy

We guarantee you will love your Waterlust purchase, or your money back! If you receive one of our products and are not pleased with it for any reason, we would be happy to take it back in its original form for a full refund or exchange. No restocking fees or questions asked.


 

Within the United States

Free return shipping. Follow the steps below to initiate a return or exchange.


2. Print the shipping label and pack the item(s). Include a note in your package on whether you'd like a refund or what you'd like to exchange to. Go ahead and reuse the recycled poly mailer bag that your order arrived in, it's resealable!

3. Affix the shipping label that you've printed onto the outside of the package and drop the package off at USPS or any blue USPS post box.

4. Once we receive your package we'll process your refund or exchange. You'll receive an email notification when it goes through.

 

International

We are unable to offer free return shipping at this time. Follow the steps below to initiate a return or exchange.


1. Pack your item(s). Include a note in your package on whether you'd like a refund or what you'd like to exchange to. Go ahead and reuse the recycled poly mailer bag that your order arrived in, it's resealable!

2. Mail the package back to us at :
Waterlust
2600 SW 26th Street
Miami, FL 33133 USA

3. Once we receive your package we'll process your refund or exchange. You'll receive an email notification when it goes through.