Help! I don't know what size to choose?
For help on sizing, visit our size guide. If you're in between sizes, consider sizing up for an easier fit, or down for a more form fitted feel.
What is your return or exchange policy?
We guarantee you will love your Waterlust purchase, or your money back! If you receive one of our products and are not pleased with it for any reason, we would be happy to take it back in its original form for a full refund or exchange. We stand by our quality- if an item does not perform up to reasonable standard, or you believe there is a defect in manufacturing, we will repair or replace that item, or refund your money.
how do I initiate a return or an exchange?
If you live in the U.S., you can click here to initiate a return or exchange. When entering your order number, leave out the "0" at the beginning (ex. 02345 enter 2345). If exchanging, please include a note within your package to let us know what you'd like to exchange it to. If you live outside the U.S., shoot us an email and we'll get you sorted.
how do i become a waterlust ambassador
We periodically add to our ambassador program. Please fill in the form by clicking the button below and we'll consider you the next time we're able to add to it!
I would like to sell waterlust products in my store, do you do wholesale?
Currently we only sell our gear on our website here, however we are considering expanding into stores at some point in the near future. If you're interested in carrying our products, please fill in the form by clicking the button below and we'll store your contact info and consider you when we're ready for that milestone.
how do I wash my new gear?
Care instructions are as follows: Machine wash cold, tumble dry low or line dry.
you're out of stock in my size, will you be getting more?
Occasionally we'll run out of certain items and/or sizes, however we'll always try to restock as soon as possible. If you'd like to get notified when something in particular comes back in stock or want an estimate for how long it may be, please reach out to us here.
are there ever any additional customs charges for international orders?
Some countries may impose additional import taxes to the buyer for foreign goods. Unfortunately the seller is unable to predict whether the goods will be taxed or able to pay extra to avoid this happening as the tax is imposed direct to the buyer for the imported good.
have another question?
Shoot us an email and we'd be happy to help!